Terms and Conditions for Gardeners Stanmore
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Stanmore and apply to all bookings, quotations, site visits, and completed works unless otherwise agreed in writing. By requesting a service, the customer confirms that they have read, understood, and accepted these terms. The intention of this document is to create a fair and practical framework for both parties, covering the booking process, payment arrangements, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to the contract.
In these terms, references to “we”, “us”, and “our” mean the gardening service provider, while “you” and “your” refer to the customer receiving the services. The wording is designed to support a professional service relationship for domestic and commercial gardening work, including regular maintenance, one-off garden clearance, hedge cutting, lawn care, planting, pruning, weed control, and related tasks. These terms apply whether the work is recurring or booked as a single appointment.
If any part of these terms conflicts with a specific written agreement or quotation accepted by both parties, the written agreement will take precedence to the extent of the conflict. Otherwise, these terms continue to apply in full. Any changes to these terms must be confirmed in writing to be valid. We may update the terms from time to time, but the version in force at the time of your booking will normally apply to that booking.
1. Booking Process
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. When you request a service, you should provide accurate details about the property, the type of work required, access arrangements, and any particular hazards or restrictions. Where necessary, we may ask for photographs, a site visit, or further information before confirming the booking or providing a quotation. A booking is only confirmed once we have accepted it and issued confirmation in writing or by another durable format.
We will use reasonable efforts to attend at the agreed date and time, but all appointments are subject to availability, weather conditions, staff availability, and any conditions beyond our reasonable control. If a site visit or initial inspection is required, the scope of work may be adjusted once the garden is assessed in person. If the actual work required differs significantly from the original description, we may revise the quotation or decline to continue until a revised price is agreed.
You must ensure that the site is accessible on the agreed date and that any necessary permissions, keys, parking arrangements, or access codes are provided in advance. If we are unable to access the property, or if the work cannot proceed because of missing information, unsafe conditions, animals, locked gates, or equipment obstructions, we may charge a call-out fee or the full booked amount where appropriate. Any waiting time caused by access problems may be chargeable.
For regular gardening services, the frequency, scope, and timing of visits may be agreed in advance but remain subject to seasonal variation and garden conditions. We may reasonably vary the order of tasks, methods, or equipment used where this is needed to complete the work safely and efficiently. Unless we expressly agree otherwise, we are not obliged to provide ongoing supervision of the site after completion of the booked work.
2. Pricing and Payments
Prices may be quoted as fixed prices, estimated prices, hourly rates, or day rates, depending on the nature of the work. Estimates are given in good faith based on the information available at the time, but they are not binding if the scope changes or if hidden conditions are discovered. Unless otherwise stated, prices are exclusive of VAT where VAT is applicable. Additional charges may apply for specialist equipment, extra labour, disposal fees, emergency attendance, or work outside normal hours.
Payment terms will be stated on the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment is due immediately upon completion of the work or within the period specified on the invoice. We may require a deposit or part payment in advance for larger jobs, seasonal bookings, or works involving materials ordered specifically for your property. Deposits are non-refundable except where required by law or where we fail to provide the agreed service.
Late payment may result in suspension of further services, cancellation of future visits, or the addition of reasonable costs associated with debt recovery, interest, or administration, to the extent permitted by law. If a payment fails, is reversed, or is otherwise not received in full, you remain responsible for the outstanding amount. We reserve the right to withhold future work until all sums due have been settled.
3. Cancellations, Rescheduling, and Missed Appointments
You may cancel or reschedule a booking by giving us reasonable notice. Unless a different cancellation period is stated in your quotation or booking confirmation, we ask for at least 24 hours’ notice for standard visits and longer notice for larger or more complex jobs. If you cancel with insufficient notice, we may charge a cancellation fee to cover lost time, staff costs, and any non-recoverable expenses.
If we need to cancel or reschedule due to weather, safety concerns, staff illness, vehicle breakdown, supplier issues, or other circumstances outside our control, we will make reasonable efforts to rearrange the appointment at a mutually suitable time. We are not responsible for any indirect losses caused by such changes, provided we act reasonably and communicate the issue as soon as practicable.
Where a visit is missed because you fail to provide access, refuse entry, or are otherwise unavailable after confirming the appointment, the booking may be treated as cancelled at short notice and charged accordingly. If materials or waste disposal arrangements have already been made for the job, those costs may also be invoiced to you if they cannot be recovered. Repeated missed appointments may result in refusal of future bookings.
4. Our Responsibilities and Service Standards
We will carry out the agreed gardening work with reasonable care and skill, using appropriate tools and practices for the task. Our team members should behave professionally, respect your property, and leave the site tidy to the extent reasonably possible after completion. However, gardening by its nature may involve soil movement, natural debris, plant stress, weather-related effects, and temporary disturbance to the garden surface.
Unless specifically included in the service, we are not responsible for watering schedules, long-term plant health, pest control, irrigation system maintenance, structural repairs, or specialist arboricultural work. We may recommend additional treatment or follow-up work where it appears necessary, but such recommendations are not a guarantee of outcomes. Plants, lawns, and outdoor features may react differently depending on season, condition, soil quality, and prior maintenance.
We may refuse or suspend work that we believe is unsafe, unlawful, or beyond the scope of the agreed service. This includes work involving dangerous chemicals, unstable structures, hidden hazards, aggressive animals, or equipment not suitable for the job. If we identify a safety concern, we may pause the service until the issue is addressed or modify the method of work where reasonable and appropriate.
5. Liability and Limitations
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for loss or damage caused by events beyond our reasonable control, nor for pre-existing defects, hidden conditions, or problems resulting from incomplete or inaccurate information supplied by you.
We are not responsible for damage to fragile items, buried services, hidden cables, concealed pipes, non-visible irrigation systems, or underground obstructions unless you have informed us of their presence in advance and we have expressly agreed to take them into account. You should remove or protect valuables, ornaments, pets, and delicate garden items before work begins. Where appropriate, you should also advise us of any recent treatments, asbestos concerns, or environmental restrictions.
Our total liability for any claim arising from the services, whether in contract, tort, negligence, or otherwise, will be limited to the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We shall not be liable for indirect, special, or consequential losses, including loss of enjoyment, loss of profit, or loss of opportunity, to the extent permitted by law.
6. Waste, Green Waste, and Disposal Regulations
Garden work may generate green waste, soil, branches, clippings, timber, packaging, and other materials. Unless otherwise agreed, the removal and disposal of waste is not automatically included in the price and may be charged separately. If we are asked to remove waste, you authorise us to transport, store, sort, and dispose of it in a lawful and environmentally responsible manner using approved facilities or contractors where required.
We will handle waste in accordance with applicable UK waste regulations and duty of care obligations. This means waste may need to be separated, documented, transferred only to authorised carriers or facilities, and managed in a way that avoids fly-tipping or unlawful disposal. You must not ask us to dispose of prohibited, hazardous, contaminated, or controlled materials unless we have expressly agreed in writing and have the capability to do so lawfully.
If you choose to keep the waste on site, you are responsible for its storage, removal, and final disposal after completion of the work. We do not accept responsibility for waste left in a location directed by you unless we have agreed in writing to manage it. Where waste transfer notes, permits, or other documentation are required, you agree to cooperate reasonably and provide any information needed to complete compliance checks.
7. Customer Obligations
You must provide accurate information about the property, including known hazards, recent changes, restricted access, and any relevant health or safety issues. You are responsible for ensuring that pets are secured, children are supervised, and any fragile or sentimental items are removed or protected before the work begins. Failure to do so may affect the outcome of the service and may increase the risk of accidental damage.
You must ensure that electricity, water, and any other utilities needed for the work are available unless we have agreed to bring alternative resources. Where our service requires use of your facilities, you give permission for reasonable and necessary use during the visit. You remain responsible for obtaining any permissions required from landlords, managing agents, neighbours, or third parties before the service takes place.
If you ask us to work in a manner that differs from the quotation or standard method, we may accept or decline the request at our discretion. Any agreed variation may affect the price, timing, and completion date. Persistent non-cooperation, misinformation, or failure to meet your obligations may be treated as a breach of contract.
8. Complaints and Rectification
If you believe a service has not been completed in line with the agreement, you should notify us within a reasonable time after the work is finished. We may ask for photographs, a description of the issue, and access to the site so that we can inspect the matter. Where a complaint is justified, our first option will normally be to remedy the issue within a reasonable period, if appropriate and practicable.
Minor variations in appearance, natural regrowth, seasonal changes, and differences caused by weather or pre-existing garden conditions do not necessarily amount to defective work. The outcome of gardening services can depend on living materials and environmental factors, so exact uniformity cannot always be guaranteed. Any remedy will be proportionate to the nature of the issue and the service originally supplied.
Nothing in this section prevents you from exercising any legal rights you may have under consumer law, but we ask that any concerns are raised promptly and in good faith so they can be dealt with efficiently. Delay in reporting a problem may make it more difficult to investigate or resolve.
9. Force Majeure, Termination, and Governing Law
We shall not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including severe weather, flooding, fire, industrial action, transport disruption, illness, government restrictions, or supplier failure. In such cases, the affected obligations may be suspended for the duration of the event, and we will aim to resume services as soon as reasonably possible.
Either party may end an ongoing service arrangement by giving reasonable notice, subject to any minimum term or notice period stated in the booking confirmation. We may terminate immediately if you fail to pay, provide unsafe access, make repeated cancellations, or otherwise materially breach these terms. On termination, you must pay for all work completed and any properly incurred expenses up to the termination date.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. If any clause is found to be unlawful or unenforceable, the remaining clauses will continue in full force.